FAQ when using myBlee Math

This page gathers Frequently Asked Questions to our Client Support Service. If you can’t find the answer to your questions, please contact contact@mybleemath.com.

Connection: Do I need an Internet connection to use this application?
Crash: My application crashes when I open it
Devices: Can I use myBlee Math on other tablets and smart phones than iPad and iPhone?
iPhone: Will myBlee Math work on my iPhone?
Keep progress: I would like to use myBlee Math on another iPad. How can I keep the progress of my children?
Language: How do I change the language in myBlee Math?
Price: How much is it?
Profile: How do I modify or delete a profile in myBlee Math?
Sound: Troubles with the sound?
Subjects: Can I work on other subjects with myBlee Math?
Uninstall and Subscription: If I uninstall the application, will it cancel my subscription?
Unsubscribe: How do I cancel my subscription?

Connection: Do I need an Internet connection to use this application?

No. The Internet is not required to use the application. However, you will need an Internet connection to upload the application, to launch for the first time, to make in-app purchases or to update the application.
Your children can use myBlee Math with no connection to the internet, in the car, in the train or in the plane for example.

My application crashes when I open it

Try uninstalling the application: press and hold the application’s icon.

An X will appear at the top-left of the icon. Tap the X.

Then tap delete.

Go to the Apple App Store and download the application again. If the problem persists, please contact our technical support via our website or directly at: contact@myblee.info. For more information, go to the Apple page “If an app you installed unexpectedly quits, stops responding or won’t open”.

Can I use myBlee Math on other tablets and smart phones than iPad and iPhone?

myBlee Math is not available on Android, Windows or Web. We are working on it but can’t give a launch deadline for these versions.

Will myBlee Math work on my iPhone?

myBlee Math for the iPhone is designed for parents who wish to track the progress of their children, to suggest modules, to congratulate and offer presents. You cannot do exercises in myBlee Math on your iPhone.

Download the iPhone application here. For more information, go on the page which describes how to use the iPhone application.

I would like to use myBlee Math on another iPad. How can I keep the progress of my children?

To keep track of how your kids have been doing, install myBlee Math through the App Store on the other iPad. When starting the on boarding in the application, you will be asked to register with your email address and password. You will then restore your profiles and activities.

How do I change the language in myBlee Math?

myBlee Math is available in 3 languages: English, French and Spanish. To change language, go in the Parent/Teacher section, select Settings, the flag and then the desired language.

How much is it?

All details when you go to How much is it?

 

How do I modify or delete a profile in myBlee Math?

Watch this short video which explains how to create and modify a profile.

Please note that you can’t delete a profile if you only have one. If more than one, tap on “Delete my profile” in the My Info screen.

Troubles with the sound?

Make sure the side switch is not turned off. Watch this video and follow the instructions:

Can I work on other subjects with myBlee Math?

No, myBlee Math was crafted for math only at the moment: aligned to Common Core, TEKS, and other high-quality standards, it covers K-6 Math.

If I uninstall the application, will it cancel my subscription?

No. When you install the application again, you will be prompted to register again with your email and password. You will then be able to get back your profiles and activities.

 

Unsubscribe: How do I cancel my subscription?

For security reasons, we can’t access to your subscription and payment information. To unsubscribe, please follow the steps described in the Apple page which explains how to access, modify or suppress your subscriptions.

Parent

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If you are interested by our District and School myBlee Math licenses and options, please fill this form.

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